1.How can I contact customer support for assistance with my order?
Please reach out to our customer support team via email at sales@meraki.co.tz or by phone at 255 689 456 859 for any inquiries or assistance with your order.
2. What payment methods do you accept?
We accept major credit cards, debit cards, and PayPal for online purchases. For further payment options, please contact our customer support team.
3. What is your delivery time frame for orders?
Our standard delivery time frame is 3-7 business days. Expedited shipping options are available for an additional fee.
4. How do I initiate a return for an item I purchased?
To initiate a return, please contact our customer support team within 30 days of receiving your order. We will provide you with detailed instructions on the return process.
5. Do you offer refunds for returned items?
Yes, we offer refunds for returned items that meet our return policy criteria. Please refer to our Return Policy for more information.
6. Can I request a custom design for a product?
Yes, we offer custom design services for certain products. Please contact our customer support team to discuss your specific requirements and to receive a quote.
7. What is the process for ordering a custom design product?
To order a custom design product, please contact our customer support team to discuss your design preferences and requirements. We will provide you with a quote and further instructions on the ordering process.
8. Are there additional fees for custom design services?
Yes, there may be additional fees for custom design services depending on the complexity of the design and customization requirements. Our customer support team will provide you with a detailed quote.
9. What is your policy on damaged or defective items upon delivery?
If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund based on the specific circumstances.
10. How can I track the status of my order?
Once your order has been shipped, you will receive a tracking number via email to monitor the status of your delivery. For any further assistance, please contact our customer support team.